At Florist New Eltham, we are dedicated to delivering the freshest flowers to our valued customers across New Eltham and the surrounding areas. We take pride in providing high-quality, vibrant arrangements for homes and businesses alike. Our fresh flowers guarantee ensures that every bouquet or arrangement arrives looking beautiful and long-lasting.
We guarantee that our flowers are delivered at the peak of their freshness. When cared for in line with our flower care instructions, they should remain fresh and visually appealing for a minimum of five (5) days from the date of delivery. Should you experience any concerns regarding the freshness of your flowers upon arrival, please refer to our complaints and returns processes below. Your satisfaction is our priority.
All our floral creations are carefully packed and transported. However, if your flowers or arrangement arrive damaged, wilted, or in a condition not up to the standards of our fresh flowers guarantee, we kindly request you to notify us within 24 hours of receiving your order. Providing a photograph of the damaged items alongside proof of purchase helps us to resolve such issues swiftly. Our team will promptly review your claim and work towards a resolution as quickly as possible.
We believe in making things right when issues arise. If your complaint is upheld due to poor freshness or transit damage, we offer two remedies for your peace of mind:
Our goal is to ensure you are delighted with your Florist New Eltham experience every time.
If you have a concern, comment, or complaint about your flowers or the level of service you have received, please contact us as soon as possible with the following details:
Once we have received all necessary information, our team at Florist New Eltham will investigate your complaint in a timely and fair manner. We value your feedback as it helps us improve our services for all our local New Eltham customers.
Florist New Eltham is proud to be a trusted partner to households and businesses across New Eltham. Our reputation is built on fresh flowers, outstanding service, and our commitment to customer satisfaction. When you order from us, you can be confident in a service that puts your needs first, with clear policies on returns, refunds, and complaints.
Please note that our returns, refunds and complaints policy is intended to offer clarity and peace of mind. If you require any further clarification, our dedicated team is always here to assist you with your flower order in New Eltham.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
