These Terms & Conditions outline the legal agreement between you (the customer) and Florist New Eltham for the use of our website and the ordering of flowers and related products for delivery in New Eltham and surrounding areas. By accessing our online shop and placing an order, you agree to comply with these terms as set out below. Please read them carefully before making a purchase.
These Terms & Conditions are designed to ensure clarity and protect both your rights as a customer and our responsibilities as an online flower delivery service. If you have any questions or require clarification, please consult these terms before placing your order.
Florist New Eltham provides online flower delivery services throughout New Eltham and the neighbouring areas. All orders placed via our website are subject to the terms specified herein and are available solely to customers within these areas.
To place an order for flower delivery, please select your desired products from our online store, add them to your basket, and proceed to the checkout process. You will be required to provide accurate recipient and delivery details, as well as your preferred delivery date. Carefully check all information before finalising your order, as we may not be able to amend details afterward.
Upon checkout, you will be asked to review your order and agree to these Terms & Conditions. Once your order is submitted, you will receive an automated confirmation of your order details. This confirmation is an acknowledgment that we have received your order, not an acceptance. Acceptance takes place when you receive a separate notification that your order has been dispatched.
All orders are subject to product availability. In the rare event of supply difficulties or unexpected stock shortages, we reserve the right to substitute products or cancel the order, with appropriate notice to you and a full refund if applicable.
We endeavour to ensure that all product images and descriptions on our website are accurate representations of the goods you will receive. However, as flowers are natural products, there may be slight variations in colour, shape, or size. Where necessary, substitutions will be made using flowers of equal or greater value, carefully selected to preserve the style and aesthetic of your chosen arrangement.
Our online service offers scheduled flower deliveries across New Eltham and the surrounding areas. Where possible, we aim to deliver on the date requested during the order process. However, delivery dates are estimates and not guaranteed, particularly during peak periods, unforeseen events, or for orders placed after published cut-off times.
Customers must ensure someone is available to accept deliveries at the nominated address. If no one is present, we may at our discretion leave the flowers at the property (in a safe location) or with a neighbour, or alternatively attempt redelivery. Any specific delivery instructions provided by you will be followed where feasible and safe to do so.
We cannot be held liable for late or failed deliveries arising from incomplete or incorrect addresses, or from circumstances beyond our control such as adverse weather or events affecting local transport.
All payments for online flower delivery orders in New Eltham and surrounding areas must be made at the point of order. Accepted payment methods are those displayed on the checkout page and may include major credit and debit cards.
Your payment will be processed upon submission of your order. If your payment is declined, your order will not be processed, and no contract will exist between you and Florist New Eltham until valid payment is received and accepted.
All prices displayed on our website are in pounds sterling (£), inclusive of applicable VAT and delivery charges unless stated otherwise. We reserve the right to amend our prices at any time but changes will not affect orders that have already been confirmed.
If you wish to cancel or amend your flower delivery order, you must contact us as soon as possible after placing your order. We will do our best to accommodate your request; however, due to the perishable nature of flowers and the time-sensitive preparation and dispatch processes, we are only able to accept cancellations or significant changes if sufficient notice is provided, and work on your order has not commenced.
For most orders, no changes or cancellations can be accepted less than 24 hours before the scheduled delivery date. Orders for custom or bespoke arrangements may not be eligible for cancellation once preparation has started.
If your order has already been prepared, dispatched, or delivered, we regret that we cannot cancel or amend your order. Refunds will not be issued in these cases except where required by law or as otherwise stated in these terms.
Due to the fresh and perishable nature of flowers, returns are generally not accepted. If your flowers arrive damaged, wilted, or do not meet reasonable expectations, please notify us within 24 hours of delivery with photographic evidence where possible. We will assess the issue and, if appropriate, offer a replacement or refund at our discretion.
Refunds may also be issued in the event of non-delivery or if a premature cancellation has been agreed before dispatch. Refunds are issued via the original payment method within a reasonable timescale.
We reserve the right to refuse a replacement or refund where evidence of damage or non-compliance with our instructions (for example, flowers not cared for upon receipt) cannot be reasonably demonstrated.
It is your responsibility to provide full, accurate, and up-to-date information for all orders, including the delivery address and recipient's contact details. Florist New Eltham cannot be held responsible for any failed or delayed deliveries resulting from incorrect addresses or incomplete information provided during checkout.
After delivery, please follow all care instructions supplied with your arrangement to help ensure the flowers remain fresh for as long as possible.
While we strive to provide exceptional quality and service to all our customers in New Eltham and surrounding areas, our liability is strictly limited:
All content included on the Florist New Eltham website, including images, logos, design, text, and trademarks, remains the property of Florist New Eltham or its licensors. This content is protected under UK and international copyright law and must not be copied, downloaded, or reused without explicit permission.
We are not liable for any failure to perform our obligations under these Terms & Conditions caused by events outside our reasonable control, such as natural disasters, traffic incidents, transport strikes, epidemics, or other such instances of force majeure.
All personal information provided during the order process is handled in accordance with applicable UK data protection legislation. Your details will only be used for the purposes of order processing, delivery, and customer service. For additional details on data handling, please refer to our Privacy Policy (available on our website).
These Terms & Conditions and any contract arising from them are governed by the laws of England and Wales. Any disputes or claims arising in connection with your use of our website, flower delivery orders, or these terms will be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend or update these Terms & Conditions at any time without prior notice. The version displayed on our website at the time of your order will apply to that specific transaction. Please regularly review these Terms & Conditions to ensure your understanding of the terms currently in effect.
If any part of these Terms & Conditions is found to be invalid, illegal, or unenforceable, this will not affect the remaining provisions, which will continue to be valid to the fullest extent permitted by law. Our failure to enforce any right or provision shall not be deemed a waiver of such right.
These Terms & Conditions apply to all customers ordering online flower delivery within New Eltham and all areas we service nearby. Please ensure you have read and understood them as they form the contract between you and Florist New Eltham upon placing an order.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Eltham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Eltham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
